TSL Consult digital business outsourcing
Operating a digital production business is complicated. Often its also costly. Retainers have been reduced yet businesses want more work for less money. For CEOs and finance directors TSL Consult brings a hands on, experienced and high performance approach, delivering a low risk, compliant and successful platform on which your business can face the future.
TSL Consult operates on-site to observe your business needs, evaluate the findings, recommend changes and deliver them. We manage and strengthen your operations and team, finance and profitability, production and supply chain. The results and client successes speak for themselves:
TSL Consult is the glue that connects your business, creative teams and client expectation in a risk managed, quality assured, cost effective manner. See how these businesses have benefited from TSL Consult.
Contact us now to find out how TSL Consult can help you meet future business challenges.
The brief
Re-structure our operation to bring efficiencies, scale for growth, a profitable P&L and teams/personnel who are fulfilling the correct roles and responsibilities.
The challenge
- Re-organise the business after the economic downturn
- Re-structure the team to deliver quicker in-market collateral
- Integrate with the larger agency offering for a TTL position
- Increase margin by 17% in 6 months
- Bring process, methodology and control to purchasing and financial aspects of the business
- Align the offering into key strategic offering and production
How TSL helped
P&L
- 17% margin delivered in 4 months
- Larger network integration with clear visibility of time reconciliation and actualisation
- Manage and implementation of robust staff cost ration vs. outsource and freelance needs 15% drop on staff cost ration with better deliverability
Team and partners
- The lowering of the overall cost of the service to the business. Including reducing the work scope, defining quality levels, re-pricing, re-negotiation, cost re-structuring
- Improve quality Achieved a steep change in quality through contracting out the service with a new service level agreement
- Knowledge Easier access to intellectual property and wider experience and knowledge
- Achieving access to a larger talent pool and a sustainable source of skills, in particular in production and delivery
- Capacity management An improved method of capacity management of services and technology where the risk in providing the excess capacity is borne by business skill vs. outsourcing
- Reduce time to market The acceleration of the development or production of a product through the additional capability brought by the supplier
The future
- A partnership to set-up a European wide Digital production platform
- 20% margin by 2011
The brief
We really need the quality that TSL brings to all their production work. Can you please bring your offer on-site and work with our project management and production teams to ensure that nothing leaves our building with a mistake in it again?
The challenge
- Set up a new quality operation
- Bring brand, editorial and functional testing capabilities
- Educate us on the value of QA
- Not only QA the work but we need to establish client documentation, including brand guidelines and glossary of terms
- Bring QA process and rigour and establish this from day one
How TSL helped
Process
- A full QA process and strategy has been rolled out as a platform for the business to
grow on
- QA is now an integral part of the business and is being used as a mechanism to
grow clients
- Content, functional and technical standards and rigour have been brought to each
client and project
Knowledge management
- All clients have a QA team that understands their brands and applies this learning to each project
- Glossaries of terms have been produced for each client, meaning consistency of editorial delivery
- Internal (ATL channels) and external partners are using the QA team to bring a consistency of knowledge to other channels and to other areas of the business
Savings
- Getting it right first time has saved 80% extra time on each project being fixed
- With the operation being on-site personal and operational expenses have been saved
- Brand, functional and technical QA is on-site
The brief
Set-up online production business so we can become a full service production network to fulfil client requirements, which will also complement our pure play digital agencies, in effect becoming their digital supply chain.
The challenge
- Set up a new operation while delivering daily production
- Deliver stability to a transient team and staff
- Clients are ready to leave as decoupling is occurring
- Deliver a technical infrastructure, knowledge and archive of work
- Integrate with agency creative and strategic teams
- Bring process and quality to everything we do
How TSL helped
P&L
- Full creative agency, infrastructure and financial integration
- 2500% growth in production revenues
- 20% margin made 2008 - 2009 and 2010 currently 32.5%
- £4m revenue grown out of production and sold into client creative and media budgets
- Cap-ex management including technology, new business and other set-up investments
Team and partners
- TSL On-site delivery experts: PM, operations and technology
- Supporting, integrating and educating existing delivery and creative capabilities
- Client contact, presentation and SATs measurement
- A robust digital supply chain offering production, data, email/SMS fulfilment
- Managing digital production for 75+ markets globally
- Established an integrated delivery platform: workflow, asset management and automation
The future
- Clients have been retained and are now growing accounts from quality of deliveries
- North America operation has been launched
- TSL inside with Gutenberg networks are the Omnicom digital production partner
- Client savings and network stability are delivered
